Privacy policy

Who we are

New Line Travel is a tour operator based in Egypt. We run day trips, multi-day packages and Nile cruises on the Red Sea coast and in Upper Egypt, and we operate this site at newlinetravels.com. This page explains what happens to the information you give us when you browse the site or send us a booking request.

You can reach us any time at mohamed@newline.travel or on +201020094101, which also works on WhatsApp.

What we collect

• Your name, email address and phone number.
• The details of the trip you are asking about, which is to say the trip itself, the date you want, how many people are travelling and anything else you write in your message.
• Technical information recorded when something on the site breaks, such as your IP address and browser user agent.

We never ask for card details on this site. Booking requests are not paid online, so there is no card number, expiry date or security code for us to hold.

Why we use it

Your contact and trip details are used to answer your request. We check whether the trip runs on the date you want, confirm the price, arrange the booking with the boat, hotel or transport operator behind it, and reach you if anything about the plan changes. Technical information is used only to find and fix faults on the site. We do not sell your information and we do not use it for advertising.

If you would rather we stopped contacting you, say so and we will stop.

Who else sees it

Running a trip means involving other companies. Depending on what you book, we pass on what the supplier needs in order to have you on the boat or in the room, which is usually your name, the date, the number of people and a phone number for the day. Those suppliers include boat operators, hotels, Nile cruise companies and transport providers.

Two service providers handle information on our behalf:

• Resend, which sends the emails you receive from us.
• Sentry, which records technical error reports from the site.

Beyond that, we share information only where the law or a public authority requires it.

Cookies

The site sets only the cookies it needs to work. They keep track of your session and remember what is in your cart as you move between pages. There are no advertising cookies and no third-party tracking pixels. Blocking the necessary cookies in your browser will break parts of the site, including the booking flow.

How long we keep it

Booking correspondence stays with us while we are arranging your trip, and afterwards for as long as we may still need it to answer a question about an invoice or a complaint, and for the period Egyptian accounting and tax rules require records to be kept. Enquiries that never became bookings are cleared out once they are plainly stale. Technical error reports are short-lived.

Your rights

Most of our guests travel from Europe. New Line Travel is an Egyptian company and is not established in the EU, but we handle requests about personal information the way the GDPR describes them. Ask us and we will:

• tell you what we hold about you and give you a copy,
• correct anything that is wrong,
• delete what we no longer need to keep,
• stop using your details for a purpose you object to, including marketing.

Write to mohamed@newline.travel and we will answer within a month, at no charge. If a booking is still running, or the law requires us to keep a record, we will tell you what we are keeping and why.

Changes to this page

If we change how we handle your information, we will rewrite this page and change the date at the top. Anything significant, such as a new service provider handling your details, will be described here rather than buried.

Contact

Questions about this policy, or about anything we hold on you, go to mohamed@newline.travel. You can also reach us on +201020094101 by phone or WhatsApp.